About Individual Care Services - Leadership Team

Kirsty has worked in the health and social care sector since she was 18 years old. She began by studying mental health and then moved into elderly care and dementia care. Since then she has worked in various settings including: hospitals, community care, private and residential. Whilst working in the different settings, Kirsty has experienced many different care needs and learned a lot of skills along the way. 

Kirsty has gained experience of learning disabilities through work in the domiciliary sector and whilst working in residential care which led her to looking at a career with ICS.

Kirsty worked in a senior care role in her previous role which inspired her to progress within social care. Kirsty started working as a Service Manager with ICS in April 2023. Kirsty has been impressed with the level of support the staff give the clients and she is hoping that she can continue to encourage this and work towards providing the best care and support to enable our clients to live an active, happy and independent life. 

 Bobbie has over 10 years’ experience in Health and Social care and is educated to a Level 5 Diploma in Leadership for Health and Social Care and Children’s and Young People's Services. 

She is experienced in managing to ensure the safe and effective running of the care home and to ensure outcomes are met to those of care needs. 

Bobbie joined ICS in 2021 ready and thriving to make a difference. 

Whilst managing the home and staff team, Bobbie still likes to be involved and remains very much hands on where possible. Keeping up skill is essential in Bobbie’s eyes whilst maintaining the respect gained, which she feels is priceless. 

Bobbie has already achieved so much at our Hartshill residential home and her passion is to make a difference. 

Haley started working for ICS in 2022 as a Support Worker in our Solihull services.  She was then promoted to Senior Support Worker in our Nuneaton services and then promoted again to Service Manager, managing all of our Solihull services. 

Haley has worked in the care sector for 18 years and in 1999 gained a distinction in Health and Social Care. She has worked with a range of areas including Mental Health, Autism, Challenging Behaviour and Learning Difficulties.  Haley is also MAPPA trained.

Haley has worked in private hospitals and high secure units with extremely challenging behaviour from offenders, as well as a variety of individuals who have been affected by drug and alcohol abuse and eating disorders.

Haley’s biggest achievements with ICS has been her growth and development within a short space of time (2 years), demonstrating the various development opportunities ICS has to offer. 

Haley thrives on making a difference to the lives of our clients and watching them grow in confidence whilst promoting their independence and providing the best possible support to enhance their lives.

  Kirsty joined ICS in October 2021 as our Service Manager in Coventry and South Warwickshire.

Kirsty has a passion for supporting individuals with learning disabilities and has been in the industry for 15 years, working with adults with learning disabilities, autism, mental health and challenging behavior.

Kirsty has completed various training courses whilst at ICS and passed her Moving & Handling Train the Trainer course which means she trains our Support Workers with Moving & Handling. 

Kirsty enjoys spending time with our service users not only from Coventry but across the company and getting to know them and their individual needs.

Kirsty has inducted numerous staff into her services throughout Coventry to build a confident and competent staff team.

  Helen has been with ICS since 2019, gaining extensive experience across various roles. Her journey into the care sector began after a career in Logistics Management, followed by a managerial role in the charity sector, where she managed a museum and country park.

During this time, Helen developed a volunteering project that fostered community engagement and provided a safe, tranquil space that promoted well-being and inclusion. Working closely with individuals and their carers, she discovered a passion for supporting people with autism and learning difficulties, which led her to pursue a career in health and social care.

Since joining ICS, Helen has continuously developed her skills and expertise, progressing from Support Worker to Senior Support Worker and now Service Manager. She currently oversees services in North Warwickshire and South Staffordshire, ensuring high-quality support and positive outcomes for both staff and service users.

  Maame’s journey in health and social care began in May 2021 while studying for her master’s at Coventry university.  Initially working part time, Maame discovered a passion for caring, finding deep fulfilment in making a difference in others’ lives. This sense of purpose led her to transition into full-time care gaining hands-on experience across various care settings including domiciliary care, care homes and live-in care. This diverse experience equipped her with skills in supporting individuals with conditions such as dementia, stroke and Parkinson’s, strengthening her ability to provide person-centred care.

In September 2023, Maame joined ICS as a support worker in one of the most challenging supported living services in Nuneaton. 

Her commitment and adaptability saw her progress within ICS, and by December 2024, she was promoted to Senior Support worker in Coventry and later advancing to Service Manager in March 2025.

With her experience in care and a level 7 certificate in strategic management and leadership, Maame brings both practical experience and strategic insights to her role. Maame is committed to delivering high quality support while leading and developing teams to ensure the best outcomes for both staff and service users. 

Eunice has worked in Health & Social Care for over 10 years, starting her career in starting off as a Health Care Assistant in a neurological rehab centre whilst studying Health and Social care at sixth form.  Eunice then went on to study a Bachelor’s degree in Community Development & Social Care achieving an Upper second-class degree.  During her studies, she worked with children from the ages of 2-18 who had disabilities such as ADHD, Autism, Learning Disabilities, behaviour challenges and mental health.  After university, she worked in the community as a Domiciliary Trusted Assessor carrying out initial assessments for clients of all ages and transitioning them from hospital stay to their own homes and later became a Community Manager. 

Eunice since worked in care homes as a Senior Lead until she joined ICS in June 2024 as our Service Manager for our Hartshill Residential Home.   

Eunice is skilled in fostering a supportive environment for both residents and staff, with a focus on a person-centred care and regulatory compliance. She is passionate about promoting independence and the safety of the clients she manages and making a difference in their lives.  Eunice’s goal is to continue to ensure her clients are given the best care and support ensuring the clients always come first.