About Individual Care Services

 My background is primarily in commercial roles working for a multi-national organisation, this has given me the chance to travel internationally and work collaboratively with individuals from many walks of life.

I became a Non-Executive Director of the Board of Trustees for ICS, and had the privilege to be in a position to offer my support and direction to an organisation that enables adults with learning disabilities and autism to live as independently as possible within the community.

The opportunity to share my commercial and strategic planning skills on a voluntary basis for the first time in the third sector was kindling to my fire and so when the opportunity to become the CEO of ICS arose, I felt a natural pull to the role.

I wish to continue to build on the excellent work done over the past years, develop the organisation across the West Midlands and provide a person-centred level of care that is simply outstanding. I will give clients, families and advocates the knowledge and security that when they chose ICS, they chose a provider that will provide life-long care.

  After qualifying as a personal secretary and working at various job locations, Christine was asked to become a trustee of ICS in 1997.  As a trustee, she met a lot of our staff and clients either at the residential homes or at functions that were held at various locations throughout the year and this enabled Christine to appreciate the work carried out by the company.

Christine joined the company to work at our Head Office in April 2010 and the knowledge she had gained during her period as a trustee helped her understand the complexity of working in care.  

Since 2014, Christine has worked as the Finance and Office Manager and enjoys the varied day to day jobs this entails.

  Upon graduating from university in 2014 with a BA (Hons) degree in English Language, Lydia commenced her career in HR. Lydia worked in HR within the Health & Social Care sector for 5 years until she made a transition into the Manufacturing and Retail sector to broaden her knowledge in a more commercial sector. 

It wasn’t too long until Lydia missed the satisfaction of working in the Health & Social Care sector and joined ICS in August 2020 as our HR Manager. 

CIPD qualified, Lydia manages our busy HR department and is dedicated to managing and advising both management and staff on employment law, processes and complex issues including: disciplinary, grievance, absence management, restructure and redundancy, TUPE, recruitment, training and compliance.

Lydia works with a continuous improvement mindset and is passionate about identifying ways in which the company can develop to provide a positive working environment for all at ICS. 

  Kay has worked at ICS since February 2021, during her time with the company she has managed our North Warwickshire and Wembrook Close areas.  

Kay’s latest role has seen her progress to a more senior position as our Regional Service Manager, which means she now directly line manages three Service Managers and a Senior Support Worker, oversees our Residential Home Hartshill as well as supported living services. 

Kay enjoys spending time with our clients getting to know each of them individually.  Kay has a strong belief that it is important for management at all levels to engage with both clients and staff.

During Kay’s time at ICS she has supported with a switch from a paper based system to an electronic recording system which has improved the quality of recording.  She has taken part in a wide range of training including, Moving and Handling Train the Trainer and Mental Health First Aid.  

Kay feels her biggest achievement is overseeing the opening of a new supported living facility and the introduction of seven new clients in her region, who now all live within their own homes supported by our care team to live as independently as possible gaining new skills and enjoying community activities.

Prior to working at ICS, Kay worked as a Branch Manager in a recruitment agency within the care sector, this was a very fast paced role and built her time management and multi-tasking skills. In total Kay has worked in the care sector for 10 years giving her a wide range of knowledge and experience. 

Michelle joined ICS in April 2024 as one of our Regional Service Managers.

Michelle started in the Health & Social Care sector at the age of 14 helping out with drinks and soon realised that this was the career for her starting her first care position at the age of 16 in a residential dementia care home.  

Since then, Michelle has worked in roles in the care industry such as Care Coordinator and Senior Support Worker.  In more recent years, she has worked as a Registered Manager gaining her Level 5 qualification in Leadership & Management in Health and Social Care.  Michelle’s position prior to joining ICS was a Registered Manager at a 36-bed residential home, leading a team of 50 staff where she achieved a CQC rating of “Good”.

Michelle enjoys making a difference to people’s lives and that of their families but also enjoys coaching managers and support staff in order to achieve the quality of care. 

 Bobbie has over 10 years’ experience in Health and Social care and is educated to a Level 5 Diploma in Leadership for Health and Social Care and Children’s and Young People's Services. 

She is experienced in managing to ensure the safe and effective running of the care home and to ensure outcomes are met to those of care needs. 

Bobbie joined ICS in 2021 ready and thriving to make a difference. 

Whilst managing the home and staff team, Bobbie still likes to be involved and remains very much hands on where possible. Keeping up skill is essential in Bobbie’s eyes whilst maintaining the respect gained, which she feels is priceless. 

Bobbie has already achieved so much at our Hartshill residential home and her passion is to make a difference. 

Haley started working for ICS in 2022 as a Support Worker in our Solihull services.  She was then promoted to Senior Support Worker in our Nuneaton services and then promoted again to Service Manager, managing all of our Solihull services. 

Haley has worked in the care sector for 18 years and in 1999 gained a distinction in Health and Social Care. She has worked with a range of areas including Mental Health, Autism, Challenging Behaviour and Learning Difficulties.  Haley is also MAPPA trained.

Haley has worked in private hospitals and high secure units with extremely challenging behaviour from offenders, as well as a variety of individuals who have been affected by drug and alcohol abuse and eating disorders.

Haley’s biggest achievements with ICS has been her growth and development within a short space of time (2 years), demonstrating the various development opportunities ICS has to offer. 

Haley thrives on making a difference to the lives of our clients and watching them grow in confidence whilst promoting their independence and providing the best possible support to enhance their lives.

  Kirsty joined ICS in October 2021 as our Service Manager in Coventry and South Warwickshire.

Kirsty has a passion for supporting individuals with learning disabilities and has been in the industry for 15 years, working with adults with learning disabilities, autism, mental health and challenging behavior.

Kirsty has completed various training courses whilst at ICS and passed her Moving & Handling Train the Trainer course which means she trains our Support Workers with Moving & Handling. 

Kirsty enjoys spending time with our service users not only from Coventry but across the company and getting to know them and their individual needs.

Kirsty has inducted numerous staff into her services throughout Coventry to build a confident and competent staff team.

Kirsty has worked in the health and social care sector since she was 18 years old. She began by studying mental health and then moved into elderly care and dementia care. Since then she has worked in various settings including: hospitals, community care, private and residential. Whilst working in the different settings, Kirsty has experienced many different care needs and learned a lot of skills along the way. 

Kirsty has gained experience of learning disabilities through work in the domiciliary sector and whilst working in residential care which led her to looking at a career with ICS.

Kirsty worked in a senior care role in her previous role which inspired her to progress within social care. Kirsty started working as a Service Manager with ICS in April 2023. Kirsty has been impressed with the level of support the staff give the clients and she is hoping that she can continue to encourage this and work towards providing the best care and support to enable our clients to live an active, happy and independent life. 

Eunice has worked in Health & Social Care for over 10 years, starting her career in starting off as a Health Care Assistant in a neurological rehab centre whilst studying Health and Social care at sixth form.  Eunice then went on to study a Bachelor’s degree in Community Development & Social Care achieving an Upper second-class degree.  During her studies, she worked with children from the ages of 2-18 who had disabilities such as ADHD, Autism, Learning Disabilities, behaviour challenges and mental health.  After university, she worked in the community as a Domiciliary Trusted Assessor carrying out initial assessments for clients of all ages and transitioning them from hospital stay to their own homes and later became a Community Manager. 

Eunice since worked in care homes as a Senior Lead until she joined ICS in June 2024 as our Service Manager for our Hartshill Residential Home.   

Eunice is skilled in fostering a supportive environment for both residents and staff, with a focus on a person-centred care and regulatory compliance. She is passionate about promoting independence and the safety of the clients she manages and making a difference in their lives.  Eunice’s goal is to continue to ensure her clients are given the best care and support ensuring the clients always come first. rking on her bio