Domiciliary Care Services > Community Care & Supported Living Schemes

Service Delivery
The Client Services Director following the receipt of a summary of the care needs assessment initially assesses each new service. This assessment takes into account the needs and wishes of the service user and covers what sort of service is needed.

If Individual Care Services can provide a service which meets the assessed needs risk assessments are completed and a care plan drawn up for each person, this is evaluated and reviewed on a regular basis and updated for changing needs. Our hours of operation vary according to each person's own unique specific needs and may be on a very flexible basis. The hours of service we provide range from very minimal support to 24-hour care.

How much does it cost?
Cost is based upon an hourly rate for actual hours of service delivered, although there may be a charge for contracted services cancelled at short notice. There may also be an element of traveling expenses. In certain circumstances there may also be a one-off charge to set up the service, particularly if specific training is required. Actual charges will be influenced by the number of hours of service provided and the level of support required for individual cases.

Community Support Workers
The primary role for staff is to provide personal assistance and support to individual clients in accordance with their wishes. The same Support Worker will support each client wherever possible. The aims, philosophy and service principles set out the framework within which they work. However, there are wide and varied ranges of role elements that contribute to the tasks carried out to enable the service users to reach their full potential.

Training & Qualifications of Support Workers
An induction programme is held before any new community support worker is allowed to take responsibility for the provision of care. The induction covers such issues as statutory requirements (e.g. health & safety, administration of medication, fire safety, food hygiene, moving and handling etc.). Also included is care planning, implementing the service principles, specific care issues relating to the needs of individual clients (e.g. epilepsy,), team-work. The induction programme follows the Common Induction Standards.  Continuing training needs will be met in response to individual staff’s performance reviews and development plans, as well as the staff training necessary in enabling clients to achieve their potential. An active NVQ programme has been developed and staff are given the opportunity to achieve NVQ 2 or 3 in care.

Photo Gallery of Domiciliary Care Residents and Staff.